CIS3008 Journal

Activity Journal Part-AUSQ

1^st activity: In order to kick start the present paper first activity was started on 20^th April, 2014 and took 3 days in order to complete this activity. In this activity case study pertaining to North Dakota’s ITD department was referred. This case study highlights the importance of managing IT service function of the organization with high efficiencies. Case study in present context named ITSM Frontrange was referred for showing the results of primary survey conducted pertaining to IT services of the organization and positive results have been reported by primary information sources on questionnaire developed by researcher.

2^nd activity: In order to carry out the present activity web resource named http://www.nd.gov/itd/services was referred in order to understand the various business perspectives in relation to IT plan developed by North Dakota. Present activity involves carrying out the thorough analysis based on the IT plan (2013-15) and ITS strategic plan was also referred in the present context. This activity was started on 25^th April, 2014 and it took 3 days in order to complete the task. This task also involved making decision on the business parameter for setting evaluation performance.

3^rd activity: Present set of activity looks into the certification for ISO/IEC 20000, contribution of this activity was mainly in form of taking a decision on the organizational strategy for whether to adopt ISO certification or not. A through benefit and analysis was conducted in order to reach to the final contribution of the organization. This activity was started on 27^th April, 2014 and took 5 days for completion of activity. For the present activity text book source named "BS 15000 to ISO/IEC 20000 What difference does it make?" was referred.     

4^th Activity: Report to deputy CIO was prepared keeping in mind various aspects of the present report wherein several limitations of the system was identified critically. Report to deputy CIO consist of important details pertaining to factors such as the importance level of ITSM, decision for ISO/IEC certification and strategic decision should be taken in order to develop service aspect in the organization.  Information securitypolicy